Refund policy

We want you to feel confident purchasing from us. Please review the following conditions before ordering.

A. Return eligibility

Eligible in-stock items may be returned within 14 calendar days of delivery, provided that:

The jewelry is unused and in its original condition.
The item is returned with its original packaging and any accompanying documentation.
The item has not been altered, resized, repaired, or damaged after delivery.
The customer contacts us and receives return instructions before sending the item back.

To request a return, contact us at [your customer service email], including your order number and the reason for the request.

Unauthorized returns may experience processing delays.

B. Returns due to a change of mind

If you decide that a piece is not right for you, you may request a return within the applicable return window, provided the item meets the eligibility conditions above.

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are nonrefundable except where required by applicable law.

Once the returned item has been received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method.

Please allow additional time for your payment provider to process the refund.

C. Exchanges for a different size

If you need a different ring size or another available size variation, please contact us to request an exchange.

Exchanges are subject to availability.
The customer is responsible for the shipping cost of returning the original item and the shipping cost of sending the replacement.
The original item must meet the return eligibility conditions.
If the requested size is not in stock, additional sourcing time may be required.

Please contact us before returning an item so we can confirm availability and explain the process.

Important: We recommend checking your ring size carefully before placing an order.

D. Damaged, defective, or incorrect items

If your jewelry arrives damaged, has a manufacturing defect, or differs materially from the item you ordered, please contact us within 7 calendar days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the item and the concern.

We will review the information and determine the appropriate resolution, which may include repair, replacement, exchange, or refund, depending on the circumstances.

If the problem is confirmed to be a manufacturing defect, shipping damage, or an error on our part, we will cover the reasonable return shipping cost and arrange an appropriate resolution.

The 7-day reporting period helps us investigate issues promptly; it does not eliminate any rights or remedies that cannot legally be restricted.

E. Natural gemstone characteristics

Because natural emeralds vary in color, clarity, and inclusions, ordinary natural variations are not, by themselves, considered manufacturing defects.

However, this does not exclude a claim involving a gemstone that was misrepresented, a product that differs materially from its description, or damage or defects covered by applicable law.