Terms of service

1. Natural Gemstones & Product Information

Our jewelry features natural Colombian emeralds set in sterling silver.

Natural variations: Emeralds are natural gemstones, and each stone is unique. Variations in color, tone, clarity, inclusions, and appearance are normal characteristics of natural emeralds. Therefore, the gemstone you receive may differ slightly from the photographs shown on our website.

We make every effort to represent our products as accurately as possible. However, colors may appear differently depending on screen settings, lighting, and photographic conditions.

Gemstone authenticity: We represent our gemstones as natural Colombian emeralds based on the information available to us. Any certification or gemstone report will be described in the relevant product listing when applicable.

Product descriptions: Please review the product description, measurements, available sizes, and photographs carefully before purchasing. If you have questions about a particular piece, please contact us before placing your order.

2. Product Availability & Special Orders

Our website displays the jewelry pieces and sizes currently available for purchase.

Available inventory: Items and sizes identified as in stock are available for standard processing and shipment.

Special orders: If you would like a size or variation that is not currently available, please contact us to inquire about a special order.

Special orders may require up to 10 additional days of preparation or sourcing time before shipment. We will confirm the estimated timeframe with you before finalizing your order.

Additional availability, pricing, or production conditions may apply to special orders. Any applicable conditions will be communicated before payment.

3. Pricing & Payment

All prices displayed on our website are in U.S. dollars (USD), unless otherwise indicated.

Applicable sales taxes and shipping charges will be displayed at checkout.

Payment must be completed before an order is processed. We reserve the right to correct pricing or product-description errors and to cancel an order if an error materially affects the transaction. If an order is canceled after payment, the customer will receive a refund of the amount paid for that order.

Promotional offers and discounts may be subject to additional terms, which will be communicated when the offer is presented.

4. Shipping & Delivery

Shipping offer: Standard shipping is included on eligible orders totaling $100 or more. Orders below $100 may incur a shipping charge, which will be displayed at checkout.

The order total used to determine shipping eligibility is the merchandise subtotal after applicable discounts and before taxes, unless otherwise stated.

Processing time: In-stock items are generally prepared for shipment within 2–5 business days. Special orders may require up to 10 additional days before shipment, as communicated before purchase.

These are estimated processing times, not guaranteed delivery dates. The estimated transit time depends on the shipping service and destination.

Tracking: When tracking is available, tracking information will be provided after shipment.

Delivery delays: Although we work to fulfill orders promptly, carrier delays, weather, and other circumstances outside our control may affect delivery. If we anticipate a delay in fulfilling your order, we will contact you with updated information and applicable options.

Incorrect addresses: Customers are responsible for providing an accurate and complete shipping address. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship it.

Lost or damaged packages: If your package appears to be lost or arrives damaged, please contact us promptly so we can investigate and help resolve the issue.

Nothing in this policy limits any rights you may have under applicable law.

5. Returns, Refunds & Exchanges

We want you to feel confident purchasing from us. Please review the following conditions before ordering.

A. Return eligibility

Eligible in-stock items may be returned within 14 calendar days of delivery, provided that:

The jewelry is unused and in its original condition.
The item is returned with its original packaging and any accompanying documentation.
The item has not been altered, resized, repaired, or damaged after delivery.
The customer contacts us and receives return instructions before sending the item back.

To request a return, contact us at [your customer service email], including your order number and the reason for the request.

Unauthorized returns may experience processing delays.

B. Returns due to a change of mind

If you decide that a piece is not right for you, you may request a return within the applicable return window, provided the item meets the eligibility conditions above.

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are nonrefundable except where required by applicable law.

Once the returned item has been received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method.

Please allow additional time for your payment provider to process the refund.

C. Exchanges for a different size

If you need a different ring size or another available size variation, please contact us to request an exchange.

Exchanges are subject to availability.
The customer is responsible for the shipping cost of returning the original item and the shipping cost of sending the replacement.
The original item must meet the return eligibility conditions.
If the requested size is not in stock, additional sourcing time may be required.

Please contact us before returning an item so we can confirm availability and explain the process.

Important: We recommend checking your ring size carefully before placing an order.

D. Damaged, defective, or incorrect items

If your jewelry arrives damaged, has a manufacturing defect, or differs materially from the item you ordered, please contact us within 7 calendar days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the item and the concern.

We will review the information and determine the appropriate resolution, which may include repair, replacement, exchange, or refund, depending on the circumstances.

If the problem is confirmed to be a manufacturing defect, shipping damage, or an error on our part, we will cover the reasonable return shipping cost and arrange an appropriate resolution.

The 7-day reporting period helps us investigate issues promptly; it does not eliminate any rights or remedies that cannot legally be restricted.

E. Natural gemstone characteristics

Because natural emeralds vary in color, clarity, and inclusions, ordinary natural variations are not, by themselves, considered manufacturing defects.

However, this does not exclude a claim involving a gemstone that was misrepresented, a product that differs materially from its description, or damage or defects covered by applicable law.

F. Items not eligible for ordinary returns

Unless required by applicable law, the following items may be excluded from ordinary change-of-mind returns:

Custom-made or personalized jewelry.
Items that have been resized, altered, or modified at the customer's request.
Items damaged through improper handling or use after delivery.

These exclusions do not remove any rights a customer may have concerning defective, damaged, or misrepresented merchandise.

6. Jewelry Care & Maintenance

Natural emeralds and sterling silver require appropriate care to preserve their appearance.

To help protect your jewelry:

Avoid exposing it to harsh chemicals, perfumes, lotions, and cleaning products.
Remove jewelry before swimming, exercising, or engaging in activities that may damage it.
Store pieces separately in a dry place to minimize scratches and tarnishing.
Clean gently with a soft cloth.
Avoid ultrasonic cleaners or harsh cleaning methods unless a qualified jeweler confirms they are appropriate for your particular emerald and its treatments.

Normal wear, scratches, tarnishing, accidental damage, and damage caused by improper care are generally not manufacturing defects.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests for orders that have not yet been processed or shipped will be considered based on the order's status.

Once an order has shipped, it cannot be canceled as a shipment; the applicable return policy will apply.

Special-order or personalized items may be subject to different cancellation conditions, which will be disclosed before the order is finalized. Any cancellation restrictions remain subject to applicable consumer-protection law.

8. Limitation of Responsibility

We take reasonable care to ensure that our product descriptions, prices, and photographs are accurate.

However, to the extent permitted by law, we are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, or other unexpected events.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

9. Privacy & Personal Information

Personal information submitted through our store is handled in accordance with our Privacy Policy, which explains how information is collected, used, stored, and shared in connection with orders and store operations.

10. Changes to These Terms

We may update these Terms & Conditions when our business practices, policies, or legal requirements change.

The version published on our website applies to purchases subject to that version, except where applicable law requires otherwise. Changes will not retroactively remove rights already available to customers under applicable law.